of complex, large-scale change programs don’t reach their stated goals.
The 'how' of transformation; McKinsey & Company by Michael Bucy, Adrian Finlayson, Greg Kelly, and Chris Moye.
"It's not the will to win, but the will to prepare to win that makes the difference."
What are the most important ingredients to ensure a complex, large-scale transformation programme succeeds?
Bear Bryant (1913–1983), American football coach
The Building Blocks to creating a Win Win Transformation
True Leadership Alignment
A win-win transformation is one in which there are winners but no losers at the leadership table, where no one is thinking ‘this will make delivering my targets harder’, where everyone is either thinking ‘this could work and if it does I will benefit’ or better still ‘this is how I’m going to succeed’.
A win-win transformation has no trade-off between competing priorities. For example, delivering a Sales transformation isn’t at the cost of Morale; a Service Transformation isn’t at the cost of Productivity. The risk of causing an impact to one priority KPI while delivering a step-change to another isn’t just mitigated, it’s designed out from the start.
A win-win transformation is where the initial step-change becomes a catalyst for a culture of continuous evolution. A manufacturing organisation establishes a Transformation Programme to improve Quality. While this is achieved it becomes the birth of their own version of lean thinking which in turn becomes a part of the ethos and everyday working practices.
Living the values
A win-win transformation delivers lasting results by holding true to a strong set of values. There is no need for a transformation to damage sentiment among customers or colleagues. Although there will often be a number of groups or individuals impacted, having a strong set of values and adhering to them can ensure a net improvement in sentiment.
The Vision and Strategy are owned by the full Leadership Team
Win over the negative and influential stakeholders
No Trade Off
Identify the competing priorities and KPIs
Engage the KPI owners and include them in the strategy and delivery planning
Ensure the vision has longevity
Agree a road map which reaches beyond the immediate business case
Living the Values
Agree clear values and principles
Establish an impact analysis and change management planning from the start
Creating a Win Win Transformation
What are the most important ingredients needed to ensure a complex and large-scale transformation succeeds?