*285 complaints are date unknown. ^225 compliments the date is unknown. Data is severely constrained by the quality and significant variability of self-reporting data and policies and practices of individual service providers. The actual level of response from service providers cannot be accurately ascertained which may affect the degree of confidence that may be had in the findings. 

Community Transport Customers are...

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Individuals or organisations who derive a direct benefit from using the community transport system and the services offered. These people include transport disadvantaged, frail age, over 65, require health related transport, Aboriginal or Torres Strait Islander or CALD

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While the car remains the dominant mode choice for customers, and total public transport use is increasing, there still remains a small section of the population that uses community transport to travel from point to point. Of particular value to the community transport customer is the social benefits and independence gained.

31% General appreciation

42% General appreciation

31% Customer service

36% Customer
service

5% Information

10% Social inclusion

Community transport plays a vital role in the everyday life of many people across New South Wales. Community transport is a point-to-point experience, with a typical journey containing many touch points and service attributes, some valued more highly than others. 

36% General appreciation

33% Customer service

9% Social inclusion