Customer Service
IT
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Erin
Orders Flagged for Fraud
Meet The Customer Service Team
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Sally
Personalized Orders
Kelly
Customer Returns
Kevin
Call Center Appeasements
Steve
Call-In Orders
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Order runs through a fraud service
Consumer places order
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Erin's Task: Process Orders Flagged for Fraud
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Erin's Task: Process Orders Flagged for Fraud
Custom
Review
Fraud
Auto
Proccessed
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Order is imported into Deck Commerce OMS & routed to the appropriate folder
The tools needed to complete review are easily accessible
Erin's Task: Process Orders Flagged for Fraud
Orders with actionable items are clearly displayed
Flag explanation from the fraud vendor
Links to external tools to validate customer information
List of other orders placed by the same customer
List of other orders placed by the same customer
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Erin's Task: Process Orders Flagged for Fraud
Order is approved or canceled
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Order is shipped
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Kount is Alerted
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Order is processed
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Customer is notified
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Order is approved
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Order is canceled
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Back to
the Team
See it in Action
Consumer places order
Sally's Task: Processing Flagged Orders
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Order includes a personalized product
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Sally's Task: Processing Flagged Orders
Custom
Review
Fraud
Auto
Proccessed
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Order is imported into Deck Commerce OMS & routed to the appropriate folder
The tools needed to complete review are easily accessible
Sally's Task: Processing Flagged Orders
Orders with actionable items are clearly displayed
Review individual orders
Release orders for processing
Send customer communication for orders with issues
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Sally's Task: Processing Flagged Orders
Once reviewed, the order is ready to be processed
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Order is approved
Consumer is notified
Order is processed
Back to
the Team
See it in Action
Consumer calls in to place an order
Consumer browses website
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Steve's Task: Handling Call-In Orders
Orders can be placed utilizing the agent order form
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Steve's Task: Handling Call-In Orders
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Steve's Task: Handling Call-In Orders
Agent assisted order is complete
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Order is approved
Consumer is notified
Order is processed
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the Team
See it in Action
Agent uses powerful search tools
Consumer calls about their order
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Kevin's Task: Handling Call Center Appeasements