LOADING AWESOME ErinOrders Flagged for Fraud Meet The Customer Service Team LOADING AWESOME SallyPersonalized Orders KellyCustomer Returns Kevin Call Center Appeasements SteveCall-In Orders LOADING AWESOME LOADING AWESOME LOADING AWESOME
Order runs through a fraud service Consumer places order LOADING AWESOME Erin's Task: Process Orders Flagged for Fraud LOADING AWESOME
LOADING AWESOME Erin's Task: Process Orders Flagged for Fraud Custom Review Fraud Auto Proccessed LOADING AWESOME LOADING AWESOME Order is imported into Deck Commerce OMS & routed to the appropriate folder
The tools needed to complete review are easily accessible Erin's Task: Process Orders Flagged for Fraud Orders with actionable items are clearly displayed Flag explanation from the fraud vendorLinks to external tools to validate customer informationList of other orders placed by the same customer LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME
Erin's Task: Process Orders Flagged for Fraud Order is approved or canceled LOADING AWESOME Order is shipped LOADING AWESOME Kount is Alerted LOADING AWESOME Order is processed LOADING AWESOME Customer is notified LOADING AWESOME Order is approved LOADING AWESOME Order is canceled LOADING AWESOME Back to the Team See it in Action
Consumer places order Sally's Task: Processing Flagged Orders LOADING AWESOME Order includes a personalized product LOADING AWESOME
LOADING AWESOME Sally's Task: Processing Flagged Orders Custom Review Fraud Auto Proccessed LOADING AWESOME LOADING AWESOME Order is imported into Deck Commerce OMS & routed to the appropriate folder
The tools needed to complete review are easily accessible Sally's Task: Processing Flagged Orders Orders with actionable items are clearly displayed Review individual ordersRelease orders for processingSend customer communication for orders with issues LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME
LOADING AWESOME LOADING AWESOME LOADING AWESOME Sally's Task: Processing Flagged Orders Once reviewed, the order is ready to be processed LOADING AWESOME Order is approved Consumer is notified Order is processed Back to the Team See it in Action
Consumer calls in to place an order Consumer browses website LOADING AWESOME Steve's Task: Handling Call-In Orders
Orders can be placed utilizing the agent order form LOADING AWESOME Steve's Task: Handling Call-In Orders LOADING AWESOME
LOADING AWESOME LOADING AWESOME LOADING AWESOME Steve's Task: Handling Call-In Orders Agent assisted order is complete LOADING AWESOME Order is approved Consumer is notified Order is processed Back to the Team See it in Action
Agent uses powerful search tools Consumer calls about their order LOADING AWESOME Kevin's Task: Handling Call Center Appeasements LOADING AWESOME LOADING AWESOME
Easy access to all order information LOADING AWESOME Kevin's Task: Handling Call Center Appeasements LOADING AWESOME
LOADING AWESOME Kevin's Task: Handling Call Center Appeasements Appeasement credits can easily be applied LOADING AWESOME Order Adjustments LOADING AWESOME Credit Card Refunds LOADING AWESOME Gift Card Issuance Back to the Team See it in Action
Consumer needs to return order LOADING AWESOME Consumer places & recieves order Kelly's Task: Handle Customer Returns LOADING AWESOME
LOADING AWESOME LOADING AWESOME LOADING AWESOME Kelly's Task: Handle Customer Returns Returns are received at Warehouse LOADING AWESOME Return is scanned Return reason is entered Return information is shared with Deck Commerce OMS
Deck Commerce OMS automates the return LOADING AWESOME Kelly's Task: Handle Customer Returns Back to the Team LOADING AWESOME LOADING AWESOME See it in Action Credit card refund Gift card issuance
JohnMulti-Chanel Commerce Meet The IT Team BillOrder Orchestration JoeOM with Demandware CindyGlobal Expansion RaviLegacy System Support LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME
Deck Commerce OMS is the connection point for all commerce channels LOADING AWESOME John's Responsibility: Multi-Channel Commerce LOADING AWESOME
Deck Commerce OMS is the connection point for all commerce channels LOADING AWESOME John's Responsibility: Multi-Channel Commerce LOADING AWESOME
Adding new channels is easy LOADING AWESOME John's Responsibility: Multi-Channel Commerce Integration library for turnkey channel additions Integration framework to streamline new channels API
LOADING AWESOME LOADING AWESOME LOADING AWESOME Channel-specific rules can be set for orders LOADING AWESOME Shipping Rules Payment Settlement Customer Alerts John's Responsibility: Multi-Channel Commerce ! Back to the Team
LOADING AWESOME LOADING AWESOME LOADING AWESOME Bill's Responsibility: Order Orchestration Handling a complicated distribution network LOADING AWESOME Warehouses and stores Warehouse management systems Changing business goals
Fulfillment logic can be configured to meet business goals LOADING AWESOME Bill's Responsibility: Order Orchestration Automatically increasing speed while decreasing resource needs Back to the Team inventory levelsfastest to consumerlowest cost to shipcut off timessplit shipments
Ravi's Responsibility: Legacy System Support Handling a complicated technology stack LOADING AWESOME Managing enterprise solutions for ERP, WMS, CRM, BI, PLM ect. ERP WMS BI Complex to support Costly to update Critical to operations
Ravi's Responsibility: Legacy System Support The Deck Commerce integration framework supports any integration protocol LOADING AWESOME Back to the Team LOADING AWESOME
Challenges to overcome Cindy's Responsibility: Global Expansion Unique operating environments Multiple languages & currencies UI language capabilities LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME
LOADING AWESOME Cindy's Responsibility: Global Expansion LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME Back to the Team
LOADING AWESOME Joe's Responsibility: Order Management with Demandware LOADING AWESOME Mainstreet CommerceCustom SolutionEnterprise Solution
LOADING AWESOME Joe's Responsibility: Order Management with Demandware LOADING AWESOME Premier LINKTechnologyPartner LOADING AWESOME Only certified OMS cartridge in the Demandware MarketplaceFull support for the Demandware OCAPIFull support for Demandware data modelSupport for Pipelines & JS Controller LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME Back to the Team