LOADING AWESOME ErinOrders Flagged for Fraud Meet The Customer Service Team LOADING AWESOME SallyPersonalized Orders KellyCustomer Returns Kevin Call Center Appeasements SteveCall-In Orders LOADING AWESOME LOADING AWESOME LOADING AWESOME
Order runs through a fraud service Consumer places order LOADING AWESOME Erin's Task: Process Orders Flagged for Fraud LOADING AWESOME
LOADING AWESOME Erin's Task: Process Orders Flagged for Fraud Custom Review Fraud Auto Proccessed LOADING AWESOME LOADING AWESOME Order is imported into Deck Commerce OMS & routed to the appropriate folder
The tools needed to complete review are easily accessible Erin's Task: Process Orders Flagged for Fraud Orders with actionable items are clearly displayed Flag explanation from the fraud vendorLinks to external tools to validate customer informationList of other orders placed by the same customer LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME
Erin's Task: Process Orders Flagged for Fraud Order is approved or canceled LOADING AWESOME Order is shipped LOADING AWESOME Kount is Alerted LOADING AWESOME Order is processed LOADING AWESOME Customer is notified LOADING AWESOME Order is approved LOADING AWESOME Order is canceled LOADING AWESOME Back to the Team See it in Action
Consumer places order Sally's Task: Processing Flagged Orders LOADING AWESOME Order includes a personalized product LOADING AWESOME
LOADING AWESOME Sally's Task: Processing Flagged Orders Custom Review Fraud Auto Proccessed LOADING AWESOME LOADING AWESOME Order is imported into Deck Commerce OMS & routed to the appropriate folder
The tools needed to complete review are easily accessible Sally's Task: Processing Flagged Orders Orders with actionable items are clearly displayed Review individual ordersRelease orders for processingSend customer communication for orders with issues LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME LOADING AWESOME
LOADING AWESOME LOADING AWESOME LOADING AWESOME Sally's Task: Processing Flagged Orders Once reviewed, the order is ready to be processed LOADING AWESOME Order is approved Consumer is notified Order is processed Back to the Team See it in Action
Consumer calls in to place an order Consumer browses website LOADING AWESOME Steve's Task: Handling Call-In Orders
Orders can be placed utilizing the agent order form LOADING AWESOME Steve's Task: Handling Call-In Orders LOADING AWESOME
LOADING AWESOME LOADING AWESOME LOADING AWESOME Steve's Task: Handling Call-In Orders Agent assisted order is complete LOADING AWESOME Order is approved Consumer is notified Order is processed Back to the Team See it in Action
Agent uses powerful search tools Consumer calls about their order LOADING AWESOME Kevin's Task: Handling Call Center Appeasements LOADING AWESOME LOADING AWESOME
Easy access to all order information LOADING AWESOME Kevin's Task: Handling Call Center Appeasements LOADING AWESOME