Customer Orientation - Belonging & Ownership - Candor & Transparency - Innovativeness
Properly managing and maintaining the journey of a guest can be challenging, using techniques such as excel sheets and basic email invitations to track confirmations, special requests and needs can be daunting, and finally the ability to visualize the data of the guests in real-time or on demand is just too much of an operational burned.
To have a proper technology in place which will allow the event owners to focus on the event and not on managing guests, while providing the best guest experience in addition to empowering the event owners with the proper tools to manage guests, maintain their journey and extracting data (in real-time / on demand) which will enable for proper decision making and actions to be taken
What Is Required
To implement a platform which will be responsible for managing the journey of the guest from the time the invitations are sent till the time the event concludes and the guest is off to h/her final destination.
The ability to import guest profile information using CSV.
The ability to view guest information using the built in CRM screen, information such as request status, additional notes and history throughout the event.
Ability to add guests on demand from the platform.
Tagging guests such as VIP guests, sponsors, media, staff.
Simple RSVP, with the ability to capture additional information.
Managing custom fields for guests such as, request flight, hotel, car rental.
Management of plus-ones for guests.
Online creation of badges.
Real-time check-in capturing (through QR Code or Search) and monitoring.
Integration between Back office and CRM (Guest info and requests) which focuses on completing all guest requests within confined SLA.
Real-time Dashboard for live monitoring.
Contact Center integration with CRM / Backoffice.
Special requests which have additional monitoring is processed by the back office team and worked on within a specific SLA.
Requests are processed with the status of each request moving from Opened to In-Progress to Closed.
In the case a request is not acted on within a specific SLA, an escalation email is sent to the assigned personnel for action.
Request Process & Monitor