Making a Holiday Claim
All you need to know to make a successful claim
The Package Holiday, Package Travel & Package Tour Regulations 1992
YOU APPLY ONLINE
WE ASSESS YOUR CLAIM
WE ISSUE PROCEEDINGS
WAIT FOR COMPENSATION TO ARRIVE
If your package holiday was booked through a travel agent you will be covered by the Package Holiday, Package Travel and Package Tour Regulation 1992. These regulations are in place to ensure that the holiday you purchase is a safe environment for you and your family to travel to. These regulations also allow you to submit a claim for holiday illness compensation if your health and safety falls below the expected standard.
Nick - Holiday Claims Expert
Nick will fight to ensure that you get the best outcome for yourself and your family. Nick is part of our legal team who have recovered over £29 million in the last 15 years.
Mike - Successful Claimant
"Holiday Claims helped me and my family claim back for food poisoning we were struck with whilst in Mallorca back in 2015". "The claim journey was hassle free from start to finish".
Addi will help guide you through the early stages of your claim. She has years of experience in helping our clients with holiday illness compensation claims.
"I wasn't aware i could claim back compensation for an illness whilst abroad". "I found Holiday Claims on google and filled in the claim form online". "Holiday Claims took care of the rest".
Addi - Holiday Claims Handler
James - Successful Claimant
A package holiday is a combination of 2 or more holiday elements which are sold by the travel agent at 1 combined price. A package holiday on the other hand is a combination of 2 pre-arranged components. The all-inclusive or packaged sale must cover a period of at least 24 hours or include overnight accommodation as part of the package. Also, should you book further items in addition to your accommodation, such as excursions, transfers of flights and they are sold toghether as one combined contract, this would also be deemed as a packaged or all-inclusive holiday.
Holiday websites and brochures must promote accurate representations of the actual package which they are promoting. It is not uncommon for some travel operators to disguise their holidays as being packaged, when in fact they are not. The Package Holiday, Package Travel and Package Tour Regulation 1992 can also assist you should the holiday you have been on turn out not to be what was described. The travel operator has an obligation to provide you with exactly what has been promoted and what you have paid for.
Holiday illness cases have to be brought forward usually within 3 years from the date of the accident or illness. There are however different time limits for cruise ships, children and complaints brought forward relating to the quality of holiday. For example, anyone under the age of 18 affected by such events has 3 years from their 18th birthday to bring a case forward. However, a parent or guardian can act as a litigation friend making decisions in the child’s best interests up until their 18th birthday.
Was my holiday packaged or all-inclusive ?
Was your holiday advertised correctly ?
Is there a time limitation ?
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