Sugar Infographic

LOADING AWESOME

THE CURRENT STATE OF SUGAR MOUNTAIN RESORT :

A LOOK AT THE STRONG & WEAK SITE/FACILITY PRACTICES

IMPACT OF SITE/ FACILITY ON USER EXPERIENCE

CAN CREATE A SENSE OF PLACE

DESCRIPTION OF SITE/FACILITY MANAGEMENT PRACTICES

LOADING AWESOME

SUSTAINABLE

PRACTICES

SIGNAGE

GROUNDS

MAINTENANCE

FACILITY

MAINTENANCE

Chapter 1- Place: Integrating Program & Property

There are educational and informational materials for participants about site and facilities while they are on-site.

Chapter 5- Grounds: Creating Your Setting

Chapter 7- Facilities: Your Visible Identity

Chapter 2- Participants: A Welcoming Invitation

Preventive maintenance is done via replacement and maintenance schedules for things such as roads, parking lots, utilities, fences, signs, and walkways.

Facilities are NOT maintained and decorated to create a sense of place and an atmosphere consistent with the organization’s mission.

There seems to be no thought process at all when designing and decorating Sugar. It is run-down, old-fashioned, and quite depressing to look at.

Site and facility management DOES NOT address the three pillars of sustainability focusing on social, environmental, and economics in decision-making.

Sugar does not show any intentional effort to employ eco-friendly practices or sustainable conservation programs. There are no recycling programs, no compost piles, no energy-saving lights, and energy-use reports are not used to improve the sustainability of their facility.

CAN CREATE A SENSE OF BELONGING

If managed properly, recreation facilities/sites can create a place for people that provides happiness, good feelings, relaxation, or can provide for a memorable experience.

If managed properly, recreation facilities/sites can create a place for people to form relationships and create a place where people feel welcome and safe.

LOADING AWESOME

CAUTION:
UNSATISIFED CUTOMERS

Sugar's lack of sustainability efforts and facility maintenance has severely and negatively impacted the recreation experience for participants. During my time working at Sugar, I overheard dozens of people (a day) complaining openly about the Resort's lack of recycling bins and lack of aesthetic appeal. Many of these people complained to management begging for their money back and swore they would never come again.

80%

The strong practices enhance leisure experience for the participant as they create a sense of place, a sense of belonging, and do not give the participant any reason to complain. The missing/weak practices should be fixed as they influence customers to complain or worse, not return. If the missing/weak management practices are fixed and the strong practices are continued, Sugar will be a successful Ski Resort.

54.54%

40%

66.67%

PLACE

FACILITIES

GROUNDS

PARTICIPANTS

Sugar Infographic

Leigh Harrow | May 01, 2017