A Case Study in Improved MRI Patient Experience & Productivity
Reduce Anesthesia, Reduce Costs, Increase Revenue
In March 2017, the study's Sentient MRI Suite launched featuring a 65" 4K Ceiling Video Display, an HD Portable Video Display for in-bore viewing and patient-personal Nature Theme videos, lighting hues and music. The goal? To improve patient experience, reduce anesthesia cases and increase productivity and revenue. The results? By the numbers, below.
ANESTHESIA - Outpatient
57
Outpatient Anesthesia Cases DROP 57% in 1.5 years
ANESTHESIA - Inpatient
“In the first two weeks, we converted 3 inpatient sedation requests to no sedation. These are patients that “always” have sedation.”
- Brenda, Director Imaging Services
ANESTHESIA - Outpatient
2017: ~9.5% of inpatients were sedated
vs.
2018: ~2.5% of inpatients were sedated
“[The Sentient Suite], I’m convinced goes way beyond fluff or aesthetics ... [It's about] getting better imaging, as well as a safety aspect and a cost aspect. If we’re able to do these exams without anesthesia, our patients’ bills decrease.” -Brenda, Director Imaging http://bit.ly/2DlY0K7
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“Our nurses call all of our patients/parents of patients before a test with anesthesia is scheduled. They talk to the patient/parent about the reason for the requested anesthesia protocol and how we may be able to help avoid the anesthesia due to the environment that we have available, as well as our past successes. We talk about catering the experience to this particular patient and their likes and dislikes.
We then ask if the patient or parent feel that it is possible for the patient to be able to tolerate the exam without sedation. If they buy in, we schedule them for an MRI without anesthesia. We pass this information on to our imagers so that they are prepared when these patients arrive.”
How to Reduce Anesthesia 50%
Patient Experience
“State of the art, it’s like a space ship. [Patients] walk in, and they say, it’s like something they see on TV, and it actually is.
-David, MRI Tech
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85%
ESCAPE RATE PLUMMETS
IN JUST 1 YEAR
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"They aren’t thinking about going into the tube, they are thinking about ... the color, [the video], the music. They like all of those different options.” - Rachel, MRI Tech
$825,000
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OVER THE PAST YEAR,
IN INCREASED GROSS REVENUE*
*Due to additional appointments, increased volume due to marketing & cost avoidance related to inpatient exams
$260,000
*MRI INCOME INCREASED
Bottom Line
"It has really helped my patients. A lot more patients are writing in on our reviews. They love the room and want to come back. There are actually patients who ask if they can stay longer. That never happened in the old suite." ” - Rachel, MRI Tech
CREATED BY
SENTIENT www.sentientsuites.com
All Siemens and Siemens Healthineers product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
