What to remember
Insurance- if NOT VRN, do you have glass cover?
Use name 3 times
Thanks for calling Autoglass :)
Collect the info- VAT registered?
(Name) Is the damage less than 4cm?
Repair= Photo Link + approved suppliers
W/S= Normal Script
Body glass= I know your windscreen wipers aren't on your mind, but your vehicle manufacturer recommends they are replaced every 6 months, would you be interested in a pair of Bosch branded wipers for £35 inc free fitting?
(Name) Would you prefer a branch appointment, where it would be completed within a 1 hour time slot or a mobile appointment where you would need to be available from 8-5
(Name) Mention the email link, remember branch locations wont receive the Payment Link.
Vrn hit= VAT? if repair- mention approved partners and photos.
NON VRN= Glass cover? VAT? Policy address,