Bureau Chief, Nicholas Platt
Room 122L, Fletcher Building
Tallahassee, FL 32399
Phone: (850) 413-1509 [email protected]
What We Do
The Bureau of Distributed Infrastructure is responsible for the development, implementation, operation and management all information technology infrastructure components which include network, servers, storage, system hardware, messaging and security related systems. The Bureau is also responsible for providing support to all Microsoft servers, open systems servers, and applications platforms.
Bureau Of Distributed Infrastructure
Enterprise telephone and contact center systems
Programming all inbound call center lines
Agent skill-based routing
Enterprise storage systems including:
- DR replication
- Data Management
- Archival systems
Server configuration and management
E-mail and messaging services
File Share Services
Ensure Reliable Services for:
- Network services
- Web services
- Server operating system
Services We Offer
DFS Data Center Operations Manual Disaster Recovery
Wide Area Network connections for DFS field offices across Florida
27 full time employees
and 2 consultants.
Saved annually from recent switch in telephony services
DFS Call Center Agents averaging approximately 50,000 calls/month
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How We Are Fighting IT Debt
- Created a heat map forecasting End-of-Life infrastructure equipment in order to prioritize upgrades and replace outdated technology.
- Dedicated time to consolidating, re-architecting or re-configuring problematic infrastructure components.
- Utilizing cloud services to reduce on-premise platforms. As an example, the department no longer runs Exchange E-Mail Service and relies on Microsoft Exchange Online.
In My Own Words
To achieve excellence through the design, development, and deployment of distributed infrastructure systems resulting in highly available, efficient and effective use of information technology resources in support of each division’s business needs and consistent with the department’s mission.