- The campaign is continuously hitting and exceeding the target month over month! Great job!!!
- We are 6.1% above our PHONE target of 69% and 6.2% above the target of 60% for EMAIL. Isn't it amazing?
- Let's continue to strive for excellence as we move along and let's show them what we've got!
- Unclear Explanation- Teammates unable to explain the root cause of the issue. Teammates could have educated the customers on how to avoid it in the future.
- Shipping Issues-
Delayed shipment due to valentines Orders
Lost in transit orders and expedited shipping options.
- User Error-
Customers accidentally put incorrect address
No Reply from the customer
Not happy with the product at all
- Website Issues-
Issues with AdoreMe Website.
Refund not automatically being settled.
- USPS Delayed Shipping-
Processed on time on our end but delayed or no current update from USPS.
Survey should be for a different teammate.
VOICE OF THE CUSTOMERS
"As always, your staff are sweethearts and take such good care of the customers. Phenomenal customer service, way above any other company I have ever dealt with."
- Kellie Price
"She was extremely helpful getting an exchange started and even put what I needed in my cart for me for easy checkout. She was prompt and such a gem. A+. I love that you empower your reps to be so helpful"
- Mary Nuss
"I received a very prompt response and we got everything sorted out accordingly. Very happy with the overall customer service experience and I will continue to use AdoreMe.."
- Mitchel Hitz
CSAT TOP PERFORMERS - PHONES
89.83% with 59 surveys
89.09% with 55 surveys
86.87% with 51 surveys
CSAT TOP TEAM - PHONES
80.67% with 269 surveys
CSAT TOP PERFORMERS - EMAIL
81.40% with 301 surveys
80.59% with 170 surveys
75.45% with 110 surveys
CSAT TOP TEAM - EMAIL
71.43% with 658 surveys
DO YOU HAVE ANY QUESTIONS OR HELP NEEDED? REACH OUT TO US!