In 2015, Australia Post surveyed 10,807 customers who received a parcel from the Cotton On Group.  

Quick & 

Predictable Delivery

Quick and efficient delivery. Email on the day delivery is due and the delivery always occurs at a similar time.

Sources:

Australia Post Parcel Receiver Surveys, Jan-Dec 2015.

First Time Delivery

First time delivery is the key to delivering great

customer experience results for Cotton On...

are delighted customers that

received a parcel from

the Cotton On Group

are customers that received a parcel

from the Cotton On Group and

said we need to pick up our game...

Delayed Delivery & Inconvenient Pickup 

The post man didn't knock on the door and instead just put the slip to pick up the parcel from the post office in my letterbox. I would have rather he left it at the door...

Poor customer service...I wish that I could change my local post office to pick up from...it is frustrating that it is not opened on Saturdays.

 Carded Delivery