In 2015, Australia Post surveyed 10,807 customers who received a parcel from the Cotton On Group.
Quick and efficient delivery. Email on the day delivery is due and the delivery always occurs at a similar time.
Australia Post Parcel Receiver Surveys, Jan-Dec 2015.
First Time Delivery
First time delivery is the key to delivering great
customer experience results for Cotton On...
are delighted customers that
received a parcel from
the Cotton On Group
are customers that received a parcel
from the Cotton On Group and
said we need to pick up our game...
Delayed Delivery & Inconvenient Pickup
The post man didn't knock on the door and instead just put the slip to pick up the parcel from the post office in my letterbox. I would have rather he left it at the door...
Poor customer service...I wish that I could change my local post office to pick up from...it is frustrating that it is not opened on Saturdays.