In 2015, Australia Post surveyed 1,454 customers who received a parcel from Cue.
Communication of information was clear and timely and correct. Delivery aligned with communication.
Australia Post Parcel Receiver Surveys, Jan-Dec 2015.
"Australia NPS Benchmarking", Per captive, December 2015
First Time Delivery
First time delivery is the key to delivering great
customer experience results for Cue...
Being Kept Up-To-Date
The emails notifying of delivery progress were most helpful and the delivery man was delightful.
are delighted customers that
received a parcel from Cue:
are customers that received a parcel
from Cue and said we need to
pick up our game...
Delayed Delivery & Inconvenient Pickup
It's secure, however is inconvenient that the post office is only open Monday-Friday when I am working.
There were clear instructions on the parcel to leave it on our front steps if nobody is home. Twice now the parcel has been taken back to the PO which is the RBWH PO. This PO is very difficult to access.