Flores & DirectPath
A Look at the Numbers.
Better Benefits Partner.
Employer clients include:
Net Promoter Score (NPS)
Worldwide Benchmark of customer satisfaction,
ranging from -100 to 100.
Exceeding Industry Standards
Better Benefits Solutions.
Better Benefits Delivered.
Dedicated Account Manager
Flores clients are assigned a dedicated account manager. Plan participants work with the same account manager for continuity.
All Calls Answered by Live Voice
We grow better benefits solutions, not phone trees. All calls are answered by a live person located in Charlotte, North Carolina.
Better Controls for Audit Ready Plans
We have a team of Quality Assurance analysts who work behind the scenes daily to make sure plans are compliant and audit ready at all times.
Integrated Web Portal
We offer an intuitive web platform for both employers and participants.
More Technology Tools
Flores e-Receipt app, IVR and SMS technology, and enhanced security with Two Factor Authentication.
Proactive updates keep participants informed of claim and reimbursement activity.
Better Benefits Experience.
"Our employees love them, their service team is incredibly responsive, and their accuracy of filings is of the highest level. I tell people this is a perfect example of the importance of using a vendor that “owns” their space. This is what they do, instead of an “added value” third party offering by someone else. I can sincerely say, you will not have any regrets. "
Flores Employer Client
"I'd like to take this opportunity to thank you for your assistance, responsiveness, and excellent communication. You're by far the best FSA administrator I've ever dealt with. "
Flores Plan Participant
"The results Flores brings to the broker consultants, like peace-of-mind and a greater degree of silence or fewer items requiring the broker's attention, is beyond compare. Employers and employees are very pleased with the service and commitment to excellence that Flores brings. I know that when I place business with Flores, my client will not be disappointed. "
Flores Broker Partner
Better Benefits Together.
Personalized Benefits Education
Proven Track Record
Better Benefits Start Here.