For better communication we need to understand the differences in our cultures to prevent misunderstandings and unnecessary stress our Korean and U.S. offices (2015).
How Do They Compare?
South Korean Culture
South Koreans will shake hands greet one another but expect a bow may follow (2018).
Americans will greet one another with a handshake.
Show respect for another person's culture by demonstrating your understanding of their culture (2018).
When presenting business cards to your South Korean associate use two hands and make sure your card is facing up (2018).
Americans may present business cards in one hand sandwiched between to fingers.
Have translated business cards readily available. This will ease the communication barriers one may face (2018).
In Korean culture, opposing views may be difficult for one to share as this culture leans more towards a wheel network of communication (2011).
Expect leaders and employees to share ideas and opinions. Americans typically prefer an all channel network of communication (2011).
All channel communication is one where all people communicate with each other, allowing communication to flow between all people at all levels (1955).
Wheel communication is where all information comes from the center hub or supervisor, and all communication flows back to the center. This type of communication does not allow for the "spokes" to communicate with one another (1955).
AWARENESS. All cultures have differences and similarities. Respect and explore those differences (2008).
LISTENING. Use empathetic listening, avoid interruptions, and recap the conversation so all involved have the same understanding (2008).
LET GO OF JUGDEMENT. Be open to each other, ask questions, and be forgiving if one makes a mistake. This is a learning process for all (2008).
A better understanding of other cultures can lead to better communication amongst the whole.
Duranti, G. (2008, October 19). Globalization: eyeball to eyeball. Retrieved from https://www.pmi.org/learning/library/cross-cultural- communication-twelve-guidelines-6961 Guetzkow, H., & Simon, H. A. (1955). THE IMPACT OF CERTAIN COMMUNICATION NETS UPON ORGANIZATION AND PERFORMANCE IN TASK-ORIENTED GROUPS.Management Science (Pre-1986), 1(3-4), 233. Retrieved from https://csuglobal.idm.oclc.org/login?url=https://search-proquest-com.csuglobal.idm.oclc.org/docview/205839433?accountid=38569 Guffey, M.E., & Loewy, D. (2015). Business communication: Process and product (8th ed.). Stamford, CT: Cengage Learning.
Melissa. (2018, March 8). Understanding South Korean Business Etiquette. Retrieved from https://10mag.com/understanding-south-korean- business-etiquette/
Self, R., PhD., Self, D. R., D.B.A., & Bell-Haynes, J. (2011). Intercultural human resource management: South korea and the united states. International Journal of Management and Information Systems, 15(1), 41-48. Retrieved from https://csuglobal.idm.oclc.org/login? url=https://search-proquest-com.csuglobal.idm.oclc.org/docview/853756390?accountid=38569