Source: Ux Masrtery
SMART SERVICE QUEENSLAND
Our Vision: A better experience for our customers
Over 64k government social & email interactions managed annually.
WoG online platform-search analytics CMS, form capabilities.
We have enabled over 200,000 Queenslanders to have their say.
Counter network of 90 sites across Queensland.
We manage www.qld.gov and the 74.5M annual visits.
We deliver over 260 government services on behalf of agencies.
Over 180k people have created a digital identity plus over 29k at level 2.
296,101 annual online payments totaling over $31M.
Critical Disaster Management Support - SES, alerts & recovery.
Over 110,000 open data sets downloaded annually.
33,000 QA evaluations
4,500 VoC comments recorded by CSAs & QAs in 2018.
Approximately 346 FTE supporting phone & counter channels.
81% of our Clients stated that we provide 'good support and issue resolution.'
11 staff nominated for the 2019 Auscontact Awards.
84% of our Clients found it easy to work with us.
We handle over 4.9M
annual interactions with Queenslanders.
41 Agencies, 344 websites &
73 Try a Job for a Day applicants for 2019.