5 Steps to Improve Any Process
Apparel Decorator Shop
Who is the customer and what are their needs?
How is the process defined and how are defects measured?
What are the most important causes of the defects?
How can the causes of the defects be eliminated?
What actions are needed to sustain improvement?
DMAIC project methodology has five phases inspired by Demings "Plan-Do-Check-Act" cycle
The customer = the end user in the process.